FR / ENGL

 

Before making a purchase, please read these Terms and Conditions of Sale carefully. By placing your order on our website www.blacksaturn, you accept these Terms and Conditions of Sale. We reserve the right to modify them at any time, particularly to account for any regulatory changes. The applicable General Terms and Conditions of Sale are those in force on the date of your order.

 

/////// orders and payment

Our prices are in Euros (€) and take into consideration the level of complexity and production time of each design.

We accept all major debit and credit cards via Paypal Checkout to insure secure and encrypted transactions. You don't need a Paypal account when checking out, just proceed with Paypal Checkout, fill in your name, shipping informations (address, email address, phone number), and choose your prefered payment method.

All our items are made to order, and take several weeks to produce depending on model selected and current order volume (excludes delivery time). If you wish to confirm when your sweater will be ready before placing your order, please feel free to contact us at bonjour@blacksaturn.fr.

We recommend providing a daytime address, and we will deliver to the delivery address indicated by you. To this end, make sure to double check that your address is accurate. Any package returned to Black Saturn due to an incorrect or incomplete address will be shipped back at your expense. Please note that we will not be able to deliver any order addressed to a P.O. Box, as our provider cannot provide this service.

If you are placing an order as a gift, let us know when you order, and please use the name and information of the intended recipient in the shipping form at the checkout.

You will receive a confirmation email after your order has been placed, notifying you of the estimated shipping date of your purchase.

Tracking information will be sent to you once the item has been shipped.
 


/////// SHIPPING CHARGES

We ship worldwide using French Post and offer standard or expedided shipping.

We keep shipping costs as low as possible by optimizing our shipping materials and by not adding any handling costs.

 

france:

- Colissimo (2 days): complimentary

- Chronorelais (1 day): 12€ for one or more items

- Chronopost (1 day): 22€ for one or more items

European union and switzerland:      

- Standard shipping: 12,50€ for one or more items

- Insured expedided shipping (2-4 days): 29€ for one or more items

international:

- Standard shipping: 25€ for one or more items

- Insured expedided shipping (2-5 days): 70€ for one or more items

 

PLEASE NOTE SHIPPING TIMES ARE ONLY OUR BEST ESTIMATE AND CAN VARY BASED ON LOCATION and DUE TO A NUMBER OF FACTORS, Especially during the present covid epidemics. IF YOU HAVE AN URGENT DELIVERY REQUEST PLEASE choose expedided shipping.

black saturn accepts no liability for the direct or indirect consequences of an order cancelation or a delivery delay for any reason whatsoever, notably in the event of disruptions or strikes affecting the postal or transport services and, more generally, in the case of events beyond its control. The delivery period given is indicative only and should a delivery be made outside this period, this may not give rise to damages, the refusal of the goods or the cancelation of the order.

Any delivery delay of more than 8 working days should be notified to us. Any claim made more than one month after confirmation of your order might not be processed.

IF YOU HAVE ANY QUESTIONS REGARDING DELIVERY, feel free to CONTACT US VIA EMAIL AT: bonjour@blacksaturn.fr

 

 

/////// TAXES AND DUTIES (outside eu)

for insurance purpose, International packages will be marked as merchandise with their full value in euros on customs declaration forms.

When the package arrives, local taxes or import duties or government taxes might be charged on the goods. black saturn is not liable for these charges. The charges should be paid by you under your entire responsibility, in terms of both declarations and payments to your country's competent authorities.

black saturn WILL NOT BE HELD RESPONSIBLE FOR ANY CHARGES INCURRED NOR CAN WE PROVIDE AN ESTIMATE OF THESE COSTS. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION REGARDING TAXES AND DUTIES PAYABLE IN YOUR REGION.

 

 

/////// OWNERSHIP AND risk

UPON DELIVERY AT YOUR SPECIFIED ADDRESS, OWNERSHIP AND RISK OF DAMAGE IS TRANSFERRED TO THE CUSTOMER.

black saturn WILL NOT BE HELD RESPONSIBLE FOR ANY UNDELIVERABLE ORDERS. IN THE INSTANCE THAT THE INTENDED RECIPIENT IS UNAVAILABLE, IT IS UP TO THE CUSTOMER TO ORGANISE RE-DELIVERY WITH your local POST OR COURIER COMPANY.

 


/////// ORDER CANCELLATION

IF YOU WISH TO CANCEL AN ORDER, PLEASE CONTACT us at bonjour@blacksaturn.fr as soon as possible. IN SOME CASES IT iS POSSIBLE THE ORDER MAY HAVE ALREADY BEEN SHIPPED. UNFORTUNATELY IN THIS CASE WE CANNOT CANCEL THE ORDER AND IT WILL NEED TO BE TREATED AS AN EXCHANGE or a return.

 

 

/////// EXCHANGES and returns

As all our items are made to order, we only offer exchange or store credit -- no refunds-- and custom orders cannot be exchanged or returned.

Please feel free to ask any questions prior to ordering to avoid confusion about your item, we will offer personal assistance to any customer. 

From the date of receipt of the products you have purchased, you will have a period of 14 days to request an exchange or a return.

Before return a product, please follow this simple procedure:

- Email us at bonjour@blacksaturn.fr with the details of your order and the reason of your return, and you will receive a Return Form.

- Items must be returned within 14 calendar days from receipt of your order VIA REGISTERED POST at the given address. We accept no liability for any loss or damage to the products during their delivery back to us.

- The goods should be returned in perfect condition (unused, unworn, unwashed) and be accompanied by identification label still attached to the product and the Return Form.

After reception and confirmation of the satisfactory condition of the products returned, we will confirm your store credit, or inform you of the production time of the new product chosen for your exchange.

please note that shipping charges are non-refundable, and that, In case of an exchange, the new shipping cost will be at your expense. For any deliveries outside the EU, any customs import duties and taxes that might have been paid will not be refundable for returns or exchanges.

unfortunately, we do not offer returns or exchanges for international orders.

 

 

/////// lost or stolen items

we ship exclusively with Colissimo or Chronopost.

the item you ordered stops being our responsibility once it is sent out. it is then on the delivery service to successfully deliver your package.

if your tracking number indicates that your item was delivered, we have no control on any lost or stolen items and we cannot issue you a refund. in this case, please contact the local authorities or your local postal service.

 

 

/////// INTEllectual property

The copyrights and intellectual property rights, for the whole world, are reserved on all models, texts, comments, works illustrations and images reproduced on the www.blacksaturn.fr website.

Any other use constitutes an infringement and will be penalised in terms of intellectual property unless authorised beforehand by www.blacksaturn.fr. Any whole or partial reproduction of the www.blacksaturn.fr catalogue is strictly prohibited.